Your privacy matters to us. This policy explains exactly what personal data w500 collects, why we collect it, how we use it, and the rights you hold as a data subject under Philippine law.
A plain-language summary of how w500 handles your data. Full legal details follow in the sections below.
w500 processes all personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC).
w500 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, verify your identity, process payments, and comply with legal obligations.
All data transmitted between your device and w500 servers is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 standards.
Where possible, w500 stores personal data of Filipino players on servers located within the Philippines or in jurisdictions with equivalent data protection standards, minimizing cross-border data transfer risks.
As a data subject under RA 10173, you have the right to access, correct, erase, and port your personal data. You may also object to certain types of processing. w500 honors all valid data subject requests within 15 business days.
w500 only collects data that is necessary, relevant, and proportionate to the purpose for which it is processed. We do not collect data "just in case" — every data point has a clear, documented purpose.
This Privacy Policy is issued by w500 ("w500", "we", "us", "our"), the operator of the online gaming platform accessible at https://w500.app and all associated subdomains, mobile applications, and digital services (collectively, the "Platform").
w500 acts as the Personal Information Controller (PIC) in respect of the personal data of all registered players, visitors, and other individuals who interact with the Platform, as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA") and its Implementing Rules and Regulations ("IRR").
This Privacy Policy applies to all personal data collected, processed, stored, and disclosed by w500 in connection with the operation of the Platform and the provision of gaming services to players in the Philippines and other permitted jurisdictions.
By registering an account on the w500 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not register an account or use the Platform.
w500 collects only the personal data that is necessary, relevant, and proportionate to the purposes described in this policy. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., Philippine passport, SSS, UMID, driver's license) | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) | Registration & account updates |
| Financial Data | GCash account number, PayMaya account, bank account details (BDO, BPI, Metrobank, UnionBank), transaction history | Deposits, withdrawals & KYC |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, game preferences | During gameplay |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatically on Platform access |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source | Automatically via cookies and analytics |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact support |
| Verification Documents | Scanned copies or photos of government-issued IDs, selfies for liveness checks, proof of address documents | KYC verification process |
w500 does not intentionally collect special categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes.
w500 collects personal data through the following channels and methods:
w500 uses your personal data for the following specific purposes:
Under the Data Privacy Act of 2012, w500 relies on the following legal bases for processing your personal data:
w500 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:
In the event of a merger, acquisition, or sale of all or substantially all of w500's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer via your registered email address.
w500 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support fraud prevention. The types of cookies we use include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — session management, login authentication, security tokens | Session |
| Functional | Remember your preferences — language, game settings, responsible gaming limits | Up to 12 months |
| Analytics | Understand how players use the Platform — pages visited, features used, error tracking | Up to 24 months |
| Fraud Prevention | Device fingerprinting and behavioral analysis to detect suspicious activity | Up to 12 months |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and prevent you from accessing certain features, including your account.
w500 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, w500 will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
w500 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by w500. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.
You have the right to be informed of how your personal data is being collected and processed, including the purposes, scope, and methods of processing.
You have the right to request a copy of the personal data w500 holds about you, along with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data w500 holds about you. You can update most account details directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to w500's legal retention obligations under RA 9160.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
The w500 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style online gambling. w500 does not knowingly collect personal data from individuals under the age of 21.
If you are under 21 years of age, you are not permitted to register an account, access the Platform, or provide any personal data to w500. If you are a parent or guardian and believe that your child has provided personal data to w500, please contact our Data Protection Officer immediately using the details in Section 14.
In certain circumstances, w500 may transfer your personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international fraud prevention services. Any such cross-border transfer of personal data is carried out in compliance with Section 21 of the DPA and NPC regulations governing cross-border data flows.
Before transferring personal data outside the Philippines, w500 ensures that:
w500 maintains a register of all cross-border data transfers and the safeguards applied to each. You may request information about specific transfers by contacting our Data Protection Officer.
w500 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.
For material changes to this policy — those that significantly affect your rights or how we process your personal data — w500 will provide advance notice by:
For minor changes — such as typographical corrections, clarifications that do not affect your rights, or updates required by law — w500 may update the policy without specific advance notice beyond updating the "Last Updated" date.
Your continued use of the w500 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you must cease using the Platform and may request account closure by contacting our support team.
w500 has appointed a Data Protection Officer (DPO) in accordance with Section 21(c) of the Data Privacy Act of 2012 and NPC Circular 17-01. The DPO is responsible for overseeing w500's data protection strategy and ensuring compliance with the DPA and its IRR.
If you wish to exercise any of your data subject rights, have questions about this Privacy Policy, or wish to raise a concern about how w500 processes your personal data, you may contact our DPO using the following details:
If you are not satisfied with w500's response to your data subject request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For general customer support inquiries unrelated to data privacy, please use the support channels available within your w500 account dashboard.
Your data is safe with w500. Join thousands of Filipino players who trust us for a secure, fair, and exciting online gaming experience — proudly serving players from Manila to Cebu, Davao to Quezon City.
21+ only · Play responsibly · PAGCOR regulated context